<Adresse1> 

<Ville> 

<Code> 

<Tél1> 

                (Date) 

RE: complaint 

Dear Sir or Madam, 

I hereby wish to make a complaint about the hotel room that I reserved from (date) to (date). 

The room did not match your description (give details). 

I would therefore request that you reimburse half of the amount that I paid for the room. 

If I do not receive a reply within one week, I shall be obliged to refer the matter to the relevant authorities. 

Yours faithfully, 

<Prénom> <Nom>